Despite being reasonably happy with UTVs Clicksilver service over the last year ( ok, if you ignore their flaky DNS and regular dropping of connections ) and or so I'm looking to escape their insane pricing and skip.
I signed up last year for Clicksilver and took advantage of their telephony package and enjoyed access to the fast lane. A few months later the price for that package dropped and since then has reduced to almost half the price I am currently being charged. Once my contract expired, last month, I promptly contacted UTV billing support and asked how I switched to the wonderfully low rates they were advertising but was informed that these are for new customers only ... at which I had to remind myself what year I was in .. didn't companies stop doing this sometime back in the stone age after banks etc. were named and shamed for such rediculous practises ?
The perfectly polite billing person agreed that it was unfair but she didn't have the authority to change the policy for me and didn't volunteer an alternative route. UTV must have got an A for in "Customer Service 101 - How to Annoy your Loyal Customers". I asked if there was anything I could do before I cancelled my subscription I was promised that my case would be escalated and I would hear by email .. yep, you guessed it .. my email is not jumping to the sound of UTV correspondance.
Ok, so sorry about that rant. Really what I'm looking for are recommendations for alternative Broadband and telephony providers. I live in Bettystown, Meath so it looks like it's DSL for me, Smart nor Imagine cover my area it looks like it's down to eircom, Digiweb or BT. The latest BT package looks promising - broadband and all local, national and UK calls ?
If anyone has had any experience with the BT package or similar or can suggest a painless way of migrating off UTV I'd love to hear more. I really don't want to end up disconnected while the transfers are happening.
Finally, I'm amazed at how UTV went from being really cool and consumer savy about two years ago to this :-(